Privacy Policy

Last updated: 27 February 2026

The Honey Stone Studio (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use and protect your personal data when you visit or make a purchase from our website.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

The Honey Stone Studio
Email: sales@thehoneystonestudio.co.uk

For the purposes of data protection law, we are the data controller of your personal data.

2. What Personal Data We Collect

When you visit or make a purchase from our website, we may collect:

Information You Provide Directly:

Name
Billing and delivery address
Email address
Phone number
Order details
Personalisation details
Messages sent via contact forms

Information Collected Automatically:

IP address
Browser type
Device information
Pages viewed
Time spent on pages
Referring website
Interaction with advertisements

This information is collected via Shopify and approved third-party analytics and advertising tools.

3. How We Use Your Information

We use your data to:

Process and fulfil orders
Print and dispatch personalised products
Communicate about orders
Provide customer support
Improve website performance
Analyse purchasing behaviour
Deliver relevant advertising
Comply with legal obligations

4. Lawful Basis for Processing

We rely on the following lawful bases under UK GDPR:

Contractual necessity – to fulfil your order
Legal obligation – for tax and accounting compliance
Legitimate interests – to improve services and prevent fraud
Consent – for marketing and advertising cookies where required

You may withdraw consent at any time via your browser settings or cookie preferences.

5. Payment Processing

Payments are processed securely through Shopify and authorised payment providers.

We do not store or access full card details.

6. Marketing Communications

If you opt in to marketing communications, we may send updates, promotions or product launches.

You may unsubscribe at any time via the link in our emails or by contacting:

sales@thehoneystonestudio.co.uk

We do not sell personal data.

7. Sharing Your Data

We may share data with trusted service providers where necessary to operate our business, including:

Shopify
Payment processors
Royal Mail and delivery partners
Email marketing platforms
Analytics providers
Meta Platforms Ireland Ltd (Facebook & Instagram advertising)

These providers process data in accordance with applicable data protection laws.

8. Facebook Pixel & Meta Advertising

We use the Meta Pixel (Facebook Pixel) and related advertising tools to:

Measure the effectiveness of our Facebook and Instagram advertisements
Understand how visitors interact with our website
Deliver relevant advertisements to users who have visited our website
Create custom and lookalike audiences for marketing purposes

The Meta Pixel may collect:

IP address
Device information
Browser information
Pages viewed
Actions taken on our website (such as adding to cart or completing a purchase)

This data may be processed by Meta Platforms Ireland Ltd.

Where required, cookies and tracking technologies are only activated with your consent via our cookie banner.

You can manage your advertising preferences through:

Your Facebook or Instagram ad settings
Your browser cookie settings

For more information on how Meta processes data, please refer to Meta’s own privacy policy.

9. Data Retention

We retain personal data only for as long as necessary to:

Fulfil orders
Meet legal and tax obligations
Resolve disputes

Financial records may be retained for up to 6 years in line with UK legal requirements.

10. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Correct inaccurate data
Request erasure where legally permitted
Restrict or object to processing
Request data portability
Withdraw consent

To exercise your rights, contact:

sales@thehoneystonestudio.co.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

11. Data Security

We implement appropriate technical and organisational measures to safeguard your personal data.

However, no internet transmission is entirely secure.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.