Returns and Refunds Policy

At Honey Stone Studio, each card is printed to order in our Cotswolds studio and carefully quality checked before dispatch. We want you to be completely satisfied with your purchase, and we are here to help should any issue arise.

Personalised Cards

Due to the bespoke nature of personalised products, personalised cards cannot be returned or refunded unless:

The item arrives damaged, or
There is a production error that is our fault.

This includes spelling or wording exactly as submitted at checkout. Please ensure all personalisation details are entered correctly before placing your order.

If your personalised card arrives damaged or contains a printing error caused by us, please contact us within 48 hours of delivery with clear photographs so we can resolve the issue promptly.

Non-Personalised Cards

Non-personalised items may be returned within 14 days of delivery, provided they are:

Unused
In their original condition
Returned in protective packaging

Return postage costs are the responsibility of the customer unless the item is faulty.

Damaged or Faulty Items

While we package every order securely in a protective sleeve and hard-backed envelope, damage can occasionally occur in transit.

If your order arrives damaged:

Please email us in the first instance.
Include your order number and clear photographs of the item and packaging.
We will review and arrange a replacement or refund where appropriate.

We aim to resolve all issues quickly and fairly.

How to Request a Return

All return requests must be made via email before sending any item back.

Please do not return items without contacting us first, as we need to authorise and arrange the return appropriately.

Once approved, we will provide clear return instructions.

Refund Processing

Approved refunds will be processed back to your original payment method once the returned item has been received and inspected.

Please allow 3–5 working days for funds to appear, depending on your payment provider.

Important Notes

We are not responsible for items damaged due to incorrect personalisation details provided at checkout.
We reserve the right to decline returns that do not meet the conditions outlined above.
Proof of purchase is required for all returns.